Refund & Cancellation Policy

This policy applies to paid services purchased directly from Skill Set Success Pro, including lead generation services, digital marketing services, consulting, training programs, and other applicable digital services. Specific service packages may have additional terms communicated to the client before purchase.

If a client requests cancellation before the service has commenced, the request may be considered for a refund, subject to:

• The applicable service agreement or package terms;
• Any third-party costs already incurred;
• Work or resources already committed;
• Applicable taxes, payment processing charges, or other non-recoverable costs.

Any eligible refund will be processed after the request has been reviewed.

Once a service has commenced, cancellation may not automatically qualify for a full refund because resources, advertising efforts, campaign setup, personnel, technology, or other operational costs may already have been committed. Any refund or adjustment after commencement will be considered based on the nature and status of the service.

For lead generation services:

• Leads that have already been generated and delivered are generally considered delivered services and are not ordinarily eligible for a refund.
• If a package includes a defined replacement or invalid-lead adjustment provision, eligible cases may be reviewed according to that provision.
• Duplicate leads or demonstrably invalid leads may be considered for replacement or adjustment where applicable and where sufficient information is provided for verification.
• A lead not responding to calls or messages does not automatically make the lead invalid.
• Conversion, sales, appointments, revenue, or customer acquisition are not guaranteed and therefore are not grounds for a refund solely because a lead did not convert.

For campaign setup, marketing management, creative work, consulting, strategy, or other services that involve work being performed:

• Once substantial work has commenced, fees may be non-refundable to the extent that the service, work, resources, or third-party expenses have already been provided or incurred.
• Where advertising spend is paid directly to a third-party advertising platform, such spend may be subject to that platform's own refund policies and is not automatically refundable by Skill Set Success Pro.

For digital training, courses, workshops, or educational programs, refund eligibility will depend on the specific program terms communicated at the time of purchase. Where digital content, course access, downloadable materials, or other digital services have already been provided, refunds may be restricted to the extent permitted by applicable law and the applicable program terms.

To request a cancellation, refund, replacement, or service adjustment, contact us through our official business contact details and provide:

• Full name;
• Registered email/mobile number;
• Order or transaction details, where available;
• Service/package purchased;
• Reason for the request;
• Relevant supporting information.

We may request additional information to verify the request.

• All eligible refund requests will be reviewed fairly based on the applicable service terms and the circumstances of the request.
• Where a refund is approved, it will generally be processed through the original payment method or another appropriate method, subject to payment-provider procedures.
• Processing time may vary depending on the payment provider or banking institution.

A refund may generally not be available where:

• The agreed service has already been fully delivered;
• Leads have already been generated and delivered;
• The client has provided incorrect or incomplete information that affected service delivery;
• The client fails to cooperate or provide required information after service commencement;
• The client changes their mind after substantial work has been completed;
• A third-party platform changes its policies, availability, targeting, algorithms, or account decisions beyond our reasonable control.

This section remains subject to applicable consumer protection and other applicable laws.

Where a particular package specifically provides for replacement leads or service adjustments, such replacement or adjustment will be handled according to the terms of that package. Replacement is not guaranteed unless it is expressly included in the applicable service/package terms.

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, or applicable laws. The latest version published on this page will apply to future transactions unless otherwise required by law.

For refund, cancellation, replacement, or service-related queries: